Thank you for shopping with Everything Hair & Beauty. To help ensure a smooth experience, please review our shipping and collection guidelines below.
Shipping Information
We ship Australia-wide, and our team works hard to get your order to you as quickly as possible.
- Dispatch Time: All orders are dispatched within 24 hours, Monday to Friday (excluding public holidays).
- International Shipping: We currently do not offer international shipping.
Free Shipping Eligibility
- Non-Trade Accounts: Free shipping on orders over $129.00 (excludes trade accounts, and heavy, bulky, or dangerous goods).
- Trade Account Holders: Free shipping on orders over $250.00 (excludes heavy, bulky, or dangerous goods).
Orders containing large, bulky, heavy, or dangerous goods will incur additional freight charges or a fixed shipping fee, as these items are classified separately.
Estimated Delivery Times
Once your order has been dispatched from our warehouse, delivery times will vary depending on your location.
Please note: these timeframes are guidelines provided by our courier partners. While we strive for prompt delivery, Everything Hair & Beauty cannot be held responsible for delays once an order has left our warehouse, as transit is outside of our control.
Regional Delivery Estimates
| State/Territory | Area | Estimated Delivery Time |
|---|---|---|
| Victoria | Metro | 1–2 Business Days |
| Victoria | Country | 1–5 Business Days |
| New South Wales | Metro | 1–3 Business Days |
| New South Wales | Country | 2–5 Business Days |
| South Australia | All | 1–3 Business Days |
| ACT | All | 1–3 Business Days |
| Queensland | All | 1–5 Business Days |
| Western Australia | All | 2–8 Business Days |
| Tasmania | All | 1–4 Business Days |
| Northern Territory | All | 3–9 Business Days |
Click & Collect
If you select Click & Collect at checkout, your order will not be shipped.
- Pickup Location: 4/2 Harrick Road, Keilor Park VIC 3042.
- Ready for Pickup: You will receive a phone call or email once your order is ready — typically within two hours during standard operating hours.
Delivery Responsibilities
To help ensure your parcel arrives safely, please note the following:
- Tracking: It is the customer's responsibility to monitor delivery progress via tracking updates provided by Australia Post or our courier partners.
- Accuracy: Please ensure all delivery details provided at checkout are accurate. Everything Hair & Beauty is not liable for delays or undelivered items resulting from incorrect customer information.
- Signature & Access: You are responsible for being available at the delivery address to receive and sign for your order. If the address is unattended or details are incorrect, any costs incurred from re-delivery attempts will be passed on to the customer.
Failed Deliveries & Returns
Incorrect Address or Uncollected Parcels
If an order is returned to us due to an incorrect or incomplete address, or a failure to collect the parcel from a post office or locker:
- The customer is responsible for the standard return shipping fees charged by Australia Post or the courier.
- A new delivery fee must be paid to have the order re-sent.
Refunds for Returned Orders
If you decide to cancel your order after it has been returned to us, rather than having it re-shipped, please note the following:
- Refunds are processed only once the parcel has been physically received at our warehouse and confirmed to be in brand new, re-sellable condition.
- Items not returned in re-sellable condition may be subject to a reduced refund, or the item will be returned to the customer at their own expense.
- A $22.00 restocking fee applies to orders under $100.00, and a 15% restocking fee applies to orders over $100.00. This will be deducted from your total refund.
- Original shipping charges are non-refundable.
Thank you for shopping with Everything Hair & Beauty.