Returns
At Everything Hair & Beauty, we understand that you may occasionally need to return an item, and we're happy to offer a 30-day return policy.
All returned items must be brand new, unopened, and in their original packaging, with all parts, accessories, warranty documents, and certification labels intact. If an item was sealed by the manufacturer, it must be returned in the same sealed condition to allow us to resell it. With the exception of faulty products, items that have been opened will not be accepted for return. Where a returned item is not received in brand new condition, it will be returned to you upon payment of the applicable redelivery cost.
Return shipping costs are the customer's responsibility and are non-refundable.
The health and safety of our customers is important to us, so certain items are excluded from change-of-mind returns, including products sold as part of a promotion, and cosmetics or personal-use items that have been opened but are not faulty. Sale items are not eligible for change-of-mind returns or refunds.
Returns are accepted within 30 days of the purchase/invoice date for a store credit or refund of the original purchase price. A restocking fee applies to all returns, covering a portion of the original shipping cost, packaging and labour, and payment processing fees:
- A $22.00 restocking fee applies to orders under $100.00.
- A 15% restocking fee applies to orders over $100.00.
Original shipping fees paid on your order are non-refundable, as the item was shipped to you.
Items must be returned via tracked postage or courier. Without a verifiable tracking number, you accept full responsibility for the item if it is lost or damaged in transit. Returns that are not received, or are received damaged, will not qualify for a replacement or refund.
Your Item Arrived Damaged or Is Missing Parts
All orders leave our warehouse in brand new condition. However, if your item arrives damaged or with parts missing, we will gladly arrange a replacement (or a refund, if stock is unavailable) and reimburse your return shipping costs. A copy of your shipping receipt will be required for reimbursement.
Please photograph any damage and email it to us before returning the item — a dedicated email address will be provided once your return has been processed, as this information is required for our insurer, courier, and warehouse records.
All claims for damaged items must be submitted within 3 business days of delivery. We recommend inspecting your order as soon as it arrives and notifying us immediately of any damage. Claims made more than 3 business days after delivery will not be accepted.
Your Item Is Faulty
All electrical goods sold by Everything Hair & Beauty are genuine, authentic products. Should your item be faulty, please contact us promptly so we can guide you through the correct process under the manufacturer's warranty. Depending on the manufacturer's terms, we will repair or replace the item, or issue a refund if stock is unavailable.
To return a faulty product, you will need to cover postage in the first instance, and we strongly recommend using a tracked service — we're unable to assist further if the item does not reach us. Please also include a copy of your receipt with the returned item. Once the return is received and the fault is confirmed by the manufacturer, we will reimburse your return shipping costs based on your receipt (or, if unavailable, the postage value shown on the shipping label for items returned via Australia Post).
If the manufacturer determines the returned product is not faulty, a redelivery fee will be calculated based on your delivery address and must be paid before the item is returned to you.
Change of Mind
While we are not required by law to offer a refund or replacement for a change of mind, Everything Hair & Beauty provides a 30-day return policy for these situations. If you are not satisfied with your purchase, you may return it within 30 days of the purchase/invoice date for a refund of the original purchase price, subject to the following restocking fee:
- A $22.00 restocking fee applies to orders under $100.00.
- A 15% restocking fee applies to orders over $100.00.
This fee covers a portion of the original shipping cost, packaging and labour, and payment processing fees. Original shipping fees paid on your order are non-refundable, as the item was shipped to you.
All returned items must be brand new, unopened, and in their original packaging, with all parts, accessories, warranty documents, and certification labels intact. If an item was sealed by the manufacturer, it must be returned in the same sealed condition. With the exception of faulty products, items that have been opened will not be accepted for return. Where a returned item is not received in brand new condition, it will be returned to you upon payment of the applicable redelivery cost.
Return shipping costs are the customer's responsibility and are non-refundable.
Certain items are excluded from change-of-mind returns due to health and hygiene considerations, including products sold as part of a promotion, and cosmetics or personal-use items that have been opened but are not faulty. Sale items are not eligible for change-of-mind returns or refunds.
Allergy Returns
If you experience an allergic reaction to a product, please discontinue use immediately and photograph the reaction. Complete our returns form and email us the photo. Returned products must be less than 15% used.
Refunds
Refunds are issued only for items returned to us in brand new, unused, original condition, and approved by Everything Hair & Beauty prior to the item being sent back. Items returned in a condition that does not meet these requirements will not be eligible for a credit or refund.
Refunds will not be issued for:
- Personal-use items.
- Items returned used, damaged, not in original packaging, or missing parts/components.
- Items purchased on sale.